Terms of service

Last updated: 17 October 2026

These terms govern your use of butlercast.com, the ButlerCast client portal and the ButlerCast software (“the service”), provided by Solutech (“we”). By creating an account or using the service you accept them on behalf of yourself and the organisation you represent.

Accounts

You must give accurate information and keep access to your account secure. You are responsible for what is done with your account and for the people you invite to your organisation. Tell us at once at support@butlercast.com if you think your account has been misused.

Licences and subscriptions

• Each ButlerCast appliance needs its own licence. A licence may be used on one appliance at a time.
• Subscriptions are billed in advance, monthly or yearly, through Stripe, and renew automatically until cancelled. You can cancel at any time from the portal; the cancellation takes effect at the end of the current period.
• A free trial, when offered, lasts two months and is limited to one per organisation. At the end of the trial, appliances need a paid licence to keep working.
• If a payment fails or a subscription ends, the licence enters a grace period of six months during which the appliance keeps working. After that, the appliance stops providing the service until a licence is restored.
• Prices are shown before purchase and exclude VAT unless stated otherwise.

The software

We grant you a non-exclusive, non-transferable right to use the ButlerCast software on your licensed appliances for the duration of your licence. You may not copy, resell, reverse engineer or circumvent the licensing of the software, except where the law allows it. Appliances may install updates we publish to keep them secure and working.

Acceptable use

You must use the service lawfully, including towards your guests and on your own network. You remain responsible for informing your guests and for the content shown on your screens.

Availability and support

We work to keep the portal and update servers available but do not guarantee uninterrupted service. Appliances keep working when the portal is unreachable. Support is provided by e-mail at support@butlercast.com.

Liability

The service is provided with reasonable care and skill. To the extent permitted by law, we are not liable for indirect losses such as lost revenue or lost data, and our total liability in any twelve-month period is limited to the amounts you paid us for the service during that period. Nothing in these terms limits liability that cannot be limited by law.

Personal data

Our privacy policy explains how we process personal data. Where we process guest data on your behalf, we act as your processor under the GDPR.

Termination

You can close your account at any time. We may suspend or close an account that breaches these terms, after notice when possible. Fees already paid are not refunded, except where the law requires it.

Changes and governing law

We may update these terms and will tell account holders by e-mail at least 30 days before a significant change takes effect. These terms are governed by French law; disputes go to the competent courts of Paris, unless mandatory consumer law says otherwise.